Refund policy
Return & Refund Policy
We want you and your little one to be completely happy with your purchase. This policy explains your options for returns, refunds, and exchanges.
Return window
You have 14 days from the date of delivery to request a return for a change of mind.
To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition as received
- In its original, unopened packaging
- With all original tags attached
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please submit a return request through our self-service returns portal within 14 days of receiving your order. You can access the portal through your customer account using the email address associated with your order.
Please select the relevant item(s) and provide the reason for your return. Once your return request has been approved, our delivery partner will arrange collection from your address.
For change-of-mind returns, a return shipping fee of AED 22 will be deducted from your refund amount. Original delivery charges are non-refundable.
Defective, damaged, or incorrect items will be collected at no cost to you. Please include details and clear photographs when submitting your request. As products are designed for little ones, quality and safety are our highest priorities. If you have any concerns about your order, we’re here to help.
Items returned without an approved return request may not be accepted.
Should you need any assistance with your return, you can also reach us at support@araandeve.com.
Sale Items
Sale items are not eligible for change-of-mind returns or exchanges.
However, if a sale item arrives damaged, defective, or incorrect, please contact us at support@araandeve.com and we will arrange a replacement, exchange, or refund as appropriate.
If you would like to exchange an item, please contact us at support@araandeve.com. Subject to product availability and eligibility, we will be happy to assist.
Exchanges
If an exchange is not available, you may submit a return request for the eligible item through our self-service returns portal, in accordance with our Returns Policy, and place a new order for your preferred item.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process and post the refund to your account.
Original delivery charges are non-refundable. For change-of-mind returns, the AED 22 return collection fee will be deducted from the refund amount. No return shipping charges will apply where an item is damaged, defective, or incorrect.
If you have not received your refund within 15 business days of approval, please contact us at support@araandeve.com.
All prices are displayed in UAE Dirhams (AED). This Returns & Refunds Policy does not affect your rights under applicable UAE consumer protection laws.