Shipping policy

Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to purchases made from Ara & Eve, operated by Ara and Eve Online Seller.

We take care to prepare and dispatch every order thoughtfully. This Policy explains where we deliver, estimated delivery timelines, shipping charges, and what to do if there is an issue with your delivery.

1. Delivery Area

We currently deliver within the United Arab Emirates only.

International shipping is not currently available. If this changes, eligible destinations and applicable shipping charges will be displayed at checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Processing may take longer during product launches, promotions, seasonal periods, or periods of high demand. We will contact you if there is a significant delay affecting your order.

3. Estimated Delivery Time

We offer next business day delivery across the UAE.

  • Orders placed before 1:00 PM (UAE time) are generally delivered on the next business day.
  • Orders placed after 1:00 PM (UAE time) are generally delivered on the following business day (not the next business day).

Delivery to remote areas may require additional time.

Estimated delivery timelines begin from the date your order is processed and dispatched. While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed. Delays may occasionally occur due to courier disruptions, weather conditions, public holidays, incorrect delivery information, or circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges are displayed at checkout before you complete your order.

Our current standard delivery charge is:

  • Next Business Day Delivery(UAE): AED 22

Where free delivery is offered, the applicable minimum order value or promotional conditions will be clearly displayed on our website or at checkout.

Shipping charges may be updated from time to time. Any applicable charge will always be shown before payment is completed.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation by email, SMS, or another available communication channel.

Where tracking is available, the notification will include tracking information or delivery updates from our delivery partner.

Please allow some time after dispatch for tracking information to become active.

6. Delivery Address and Contact Details

You are responsible for providing accurate and complete:

  • Delivery address;
  • Mobile number;
  • Email address; and
  • Any necessary delivery instructions.

Please review your information carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at support@araandeve.com. We will do our best to assist, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

Ara and Eve Online Seller is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Delivery Attempts

Our delivery partner may contact you by telephone or message to arrange or complete delivery.

Please ensure that someone is available to receive the order at the delivery address.

If a delivery attempt is unsuccessful, the courier may contact you to rearrange delivery or make an additional attempt.

Additional delivery charges may apply where an order must be re-dispatched because:

  • The customer was unavailable after reasonable delivery attempts;
  • The delivery address was incorrect or incomplete;
  • The customer could not be contacted; or
  • The customer refused delivery without a valid reason.

8. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

  • Check any tracking information provided;
  • Confirm that the delivery address and contact details on your order are correct; and
  • Contact us at support@araandeve.com with your order number.

We will work with our delivery partner to investigate the status of your shipment.

9. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, please submit a request through our self-service returns portal or contact us at support@araandeve.com.

Please provide:

  • Your order number;
  • A description of the issue; and
  • Clear photographs of the item and its packaging.

Approved returns of damaged, defective, or incorrect items will be collected at no cost to you, in accordance with our Return & Refund Policy.

10. Missing Items

If an item is missing from your delivery, please contact us at support@araandeve.com with your order number and details of the missing item.

We may request photographs of the package and the items received so that we can investigate the matter with our fulfilment and delivery partners.

11. Lost Parcels

If a parcel is confirmed as lost by our delivery partner, we will provide an appropriate solution in accordance with applicable law. This may include a replacement or refund.

We are not responsible for parcels confirmed as delivered to the address provided at checkout unless the loss resulted from an error by Ara and Eve Online Seller or our delivery partner.

12. Refused or Unclaimed Deliveries

If an order is refused, repeatedly missed, or left unclaimed and is returned to us, any refund will be processed in accordance with our Return & Refund Policy.

Original delivery charges are non-refundable. Any additional return or re-delivery costs may also be deducted from the refund where permitted by law.

This does not apply where delivery is refused because the item arrived visibly damaged, incorrect, or otherwise not in accordance with the order.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, charges, business operations, or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Ara and Eve Online Seller
Trading as Ara & Eve
Email: support@araandeve.com